Small Business Spotlight | Kairos Audio Visual
This week’s small business spotlight is on Kofi, owner of Kairos Audio Visual in our Washington, D.C. market.
Audio Visual is the exclusive handyman partner for all our resident’s TV mounting and home entertainment needs. We got to know him and what sets his business apart in the community:
Q: Tell us about you and your background.
A: I was born and raised in Ghana before moving to the United States in 2003. I then attended High Point University in North Carolina and graduated with a BS in Business Management with a minor in Management Information Systems. Soon after graduation, I worked as a property manager for JBG Smith for about 8 years prior to venturing out on my own to start Kairos AV. I am also a Licensed Massage Therapist, practicing for about two years. I live locally in Maryland with my lovely wife Akousa and in my free time away from the business my hobbies include, dance, traveling, outdoor sports and motorcycling.
Q:What inspired you to start your business?
A: I got started with audio-visual installation by trying to mount my own TV. When I got the TV and called a local store asking for the price to have it mounted, I was so surprised at the quoted cost. It was the same as the value of the actual set, which seemed outrageous. I then started doing some of my own research, which led to buying the tools. Even though there was struggle through trial and error, I was interested in the process and did even more research.
For the next few years, I learned from professionals, and practiced installing my friends’ systems. As friends started referring other friends, I realized I had found the right fit. I was now ready to launch Kairos Home Theater as a registered business. “Kairos” is a Greek word that means “opportunity,” and in the Bible is often used in phrases meaning “the right time.” I thought it was a great way to connect my faith and business with my personal philosophy of seizing the day.
Q: What distinguishes your business, employees, and approach compared to competitors?
A: The biggest distinguishing factor is being able to give a more personalized service and customer service unlike the big box stores.
I believe my team’s work stands out both for its quality and for customer service. When we finish a project, we always consult with the client to make sure everything is what they asked for. For example, this summer I had a client change his mind after seeing the completed installation, so I called the next client, said I’d be a little late, and we changed the entire setup that day to what he honestly preferred.
I also give personalized advice in a free consultation. Sometimes clients are considering equipment that would not work well in their space; we can advise about both setup and devices. My team is also available to answer questions post-installation, if you have forgotten what input buttons to use or how to adjust your rotating mount we will always give advice and help. A big-box store will charge for the initial consultation and is not likely to remember your setup to answer questions later.
Q: Which of your business’s accomplishments makes you the proudest?
A: Getting my first employee and contractor.
Q: How do you market your business to customers in your local community?
A: Google and handing out flyers in the local community.
Q:Where do you see your business in the next year? In the next five years?
A: I see my business expanding in the next year, to hire more employees and be able to offer services in other states.
Q:What do you find most beneficial about Partnering with Alfred?
A: A reliable stream of clients that are actually in need my service and members of my community